Case Studies

ravi garg, water-delivery-solutions, use case, coastal water store, bottled water business, water delivery solutions

Coastal Water Store – Seamless Deliveries with Water Delivery Solutions

Client Overview Coastal Water Store is a 20-year-old bottled water delivery business based in Nanaimo, Canada, serving over 200 customers. They provide subscription-based recurring deliveries to their customers. The company aims to deliver convenience and outstanding customer service. They offer a convenient ordering application for customers for quick and accurate order fulfillment. Coastal Water Store offers a wide range of premium bottled water products, including demineralized water, filtration systems, deionized water, and custom-label water bottles. They used Google Calendar to schedule deliveries, QuickBooks for accounting, and Google Sheets to track records for orders, inventory, and deliveries. Their challenges The Coastal Water Store managed its bottled water business using Google Calendar, QuickBooks, and Google Sheets. Their operational challenges are: Their customers placed their orders via calls and email, which are prone to errors. For customers ordering via email, their deliveries were scheduled automatically as the email was integrated with Google Calendar; however, they still had to schedule deliveries for orders placed via phone. The customers were unable to track their order deliveries, leading to customer dissatisfaction. They had to manually assign orders to delivery drivers because no routes had been created. This increased the likelihood of manual errors, missed delivery addresses, and a poor customer experience. Why did Coastal Water Store choose Water Delivery Solutions? Water Delivery Solutions is a comprehensive system that provides bottled water-specific features, empowering businesses to manage and track their business operations. The system enables them to manage processes, including order processing, financing and accounting, inventory management, delivery planning, and route optimization. The system also supports multiple integrations, including QuickBooks. Reasons for choosing Water Solutions: Driver tracking Customers can use the water delivery app to track their GPS location, and the business manager can track orders and delivery drivers in the admin panel. The system provides a comprehensive real-time map view of deliveries, including successful, pending, and cancelled deliveries on the admin panel. The customers can also track their order statuses and delivery drivers in real-time. Route planning Water Delivery Solutions enabled them to establish delivery zones and schedules and assign drivers. They created routes to define where (Area) and when (schedule) they deliver, and which driver will handle the deliveries. Once they have set these routes, the system starts assigning orders to drivers based on the area and schedule they configured. Quickbooks integration Coastal Water Store used QuickBooks to handle their finances and accounting operations and wanted to integrate it with Water Delivery Solutions. This integration enables the seamless flow of delivery information from Water Delivery Solutions to QuickBooks, streamlining operations and improving financial performance. Our implementation process Water Delivery Solutions is a cloud-based SaaS solution that simplifies and accelerates the implementation process. We provided Coastal Water Store with a dedicated project manager who helped with seamless onboarding, faster technical setup, and provided training to their team. They wanted to integrate QuickBooks, but they didn't have any specific system customisations. Solution highlights Automated scheduling As discussed above in route planning, users can set up their delivery areas and schedules and assign drivers. They can create routes to define their deliverable areas, schedules, and delivery drivers. You can create as many schedules as you want. Once everything is set, orders are automatically assigned to the delivery drivers based on the area allotted. Driver app Water Delivery Solutions offers a water delivery driver app that includes all daily delivery task details. These daily delivery tasks are automatically updated. This automates the dispatching process, reducing the chances of delays. The app provides GPS navigation and optimized delivery routes for seamless deliveries. Drivers can modify or place new customer orders. They can collect and record cash payments through the application, which is auto-updated in the admin panel. Drivers can obtain electronic proof of delivery through pictures and signatures, and proof of payment through OTP received on the customer’s registered mobile number. They can also collect and record empty water bottles, and the data is auto-updated on the admin panel. Route optimization Our system enables users to manually or automatically optimize routes with a single click. It enables multi-stop optimization that sequences deliveries, removing the chances of backtracking. Route optimization creates the shortest delivery path, reducing turnaround and ensuring timely deliveries. Accounting integrations Water Delivery Solutions supports multiple third-party integrations, which make connecting QuickBooks with our system easy. Integrating QuickBooks with our system enables a seamless flow of information, ensuring data accuracy and integrity. How has Water Delivery Solutions benefited Coastal Water Store? Earlier, Coastal Water Store operated manually, which led to data entry errors in placing orders, resulting in delayed deliveries and unsatisfied customers. Water Delivery Solutions has automated its processes, including order processing, payment collections and reconciliation, inventory management, analytics and reporting, and delivery planning and optimization. Coastal Water Store manually entered their data from the Excel Sheet into QuickBooks, which is prone to errors and data leaks. QuickBooks integration ensures automatic data updates from the delivery system into this accounting system, ensuring data accuracy. This perfectly brought both platforms in sync, enabling the automated invoicing process. The advanced inventory management empowers them to track and manage empty bottles, ensuring that they do not lose bottles and incur financial losses. With Water Delivery Solutions, Coastal Water Store was able to increase its customer base by 51%. About Water Delivery Solutions Water Delivery Solutions is a SaaS platform specifically designed for bottled water businesses to streamline and optimize their operations. These operations include order management, inventory management, customer management, delivery planning and management, payment management, and reporting and analytics. The system aims to improve operational efficiency, productivity, and profitability while reducing overhead costs. Are you looking for a system to improve your business operation? Schedule a free demo to see how our system can help you.

ravi garg, water-delivery-solutions, use case, mr alkaline water, bottled water business, water delivery solutions

Mr Alkaline Water: Door-step Deliveries Achieved with Water Delivery Solutions

Client Introduction Mr Alkaline Water is a Henderson-based, locally owned, and family-operated bottled water business that offers alkaline water. They aim to provide healthy and high-quality alkaline water to their B2C clients. MR ALKALINE WATER has multiple physical stores and recently started delivering bottled water to customers' doorsteps. At MR ALKALINE WATER, they believe in what they do and make a positive difference in people’s health and lifestyle, and influence communities. Challenges Water Delivery Solutions solved. MR ALKALINE WATER had multiple stores where customers came and bought their orders. With increasing demand for convenience and home deliveries, MR ALKALINE WATER wanted to adopt doorstep deliveries to cater to these demands. However, managing doorstep deliveries without an efficient system seemed to be risky in terms of customer satisfaction, profitability, and high operational costs. Major processes involved in managing doorstep deliveries manually are: Order processing Collecting orders from the customers via calls or messages can be error-prone. Creating one-time or subscription orders manually in Excel. Modifying orders at run-time is complex and prone to manual errors. Inventory management Manually counting stock items and updating on paper can lead to wrong data entries. This can lead to stockouts and overstocking, resulting in missed selling opportunities or having excessive stock, which increases storage costs. Payment collection & reconciliation Collecting cash and recording it on paper can lead to wrong data entries and customer disputes. Manual invoicing is prone to human errors, leading to reworks and increased associated costs. Reconciling payments manually can result in discrepancies between the received and expected amounts. Delivery planning & route optimization Manually creating routes on paper or paper maps has the risk of missing addresses. Handing the delivery detail sheet to the drivers can lead to misplacement, resulting in delayed deliveries. It is impossible to track your delivery drivers without a robust delivery management software. Reporting and Analytics It is impossible to create detailed business reports and track your key performance indicators. Why did they choose Water Delivery Solutions? Water Delivery Solutions is an integrated platform, specifically designed to streamline and optimize bottled water businesses. We offered MR ALKALINE WATER the following features and functionalities of Water Delivery Solutions: Ordering portal An ordering portal enables their customers to place and manage their one-time and subscription orders. They can configure their orders, delivery schedules, and frequency. Customers can place, modify, and cancel their orders from the website. They can also pause and resume deliveries for subscription orders. Customers can access past order history, receive order status updates, and track their orders in real-time. The MR ALKALINE WATER was impressed by our customer ordering portal. Automated order management Customers can place their one-time or subscription orders from the ordering portal. They can choose the product of their choice, select delivery schedules, and delivery frequency. Customers can also modify the orders, cancel deliveries, and adjust deliveries using a pause and resume delivery feature. The orders are automatically updated on the admin panel. The admin can also place orders for their customer from the backend. Inventory management The system updates inventory data based on the orders and deliveries. You can check the stock level, see available filled and empty water bottles, and the water bottles needed to fulfill customer demands. You can also track and manage your bottles and their deposits. Multiple payment options The system offers multiple payment options. MR ALKALINE WATER, with our auto-debit feature, allows clients to add cards and auto-debit amounts after successful delivery. Day-wise deliveries Water Delivery Solutions enables MR ALKALINE WATER to make day-wise deliveries. They wanted to make deliveries only on the specific days of the week. Our system allowed them to predefine their delivery days, which are only reflected on the customer app. Customers can select from the predefined delivery days as per their convenience. Our Implementation Process Water Delivery Solutions, a cloud-based software, made the implementation process fast and easy. We provided a dedicated project manager to MR ALKALINE WATER, who supported them during the onboarding process, technical setup, and trained their team to use it. As there were no additional customization and integration requirements, we were able to make the project live in 45 days. Our Solution Highlights Autodebit Customers can save their cards on the system from the ordering portal. The cards are saved with “Stripe” as their payment gateway. This ensured financial data security and seamless payments. The system is connected with Stripe, and when the delivery is completed, our system sends a signal to the payment processor, which then processes the charges to the saved card. Day-wise deliveries Day-wise deliveries mean that deliveries to specific geographical areas are scheduled to happen on certain designated days. The system allows users to define delivery days for a particular area. When a customer places an order from an ordering portal, it will only show the days that are available for that specific area. How has Water Delivery Solutions benefited MR ALKALINE WATER? Customers could easily place orders thanks to Water Delivery Solutions' ordering portal. The convenience of placing orders from anywhere and at any time has increased their customer base. MR ALKALINE WATER started their online bottled deliveries with us, and currently, they have more than 50 customers for doorstep deliveries. Day-wise deliveries are effective and cost-effective because they combine deliveries to particular locations on a given day. Benefits of day-wise deliveries are: Optimizing delivery routes reduces fuel consumption and delivery turnaround time. Maximizes the number of deliveries per trip. Reduces the overall number of vehicles and drivers needed. Allows for more predictable and manageable delivery schedules. Transparency with customers about when they can expect their deliveries improves customer satisfaction. About Water Delivery Solutions Water Delivery Solutions is a SaaS-based cloud system that works on a scheduled delivery model, specifically designed for bottled water delivery businesses. Recently, we began providing an ERP solution integrated with our system, catering to larger enterprise businesses. Are you looking for a system to level up your bottled water delivery business? Schedule a call to discuss your business requirement and see how we can help you.