Dealing with tough clients is something no one enjoys doing. But what if your favorite client, or even someone who isn’t being unpleasant, has something to say?
Customers of all types are going to bring a complaint to your company at some point, so why not be prepared? Water Delivery Solutions offers a delivery system that integrates CRM software for efficient customer management.
Features of water delivery software for customer management
Customer relationship management software is a system that enables businesses to manage their customers. A water delivery system can help you manage B2B and B2C clients. Here are the features of water delivery software for customer management.
Customer service
Resolve customers’ questions within the service level agreement (SLA) terms when you start providing your services. Make the client understand every term before starting, and assure them that they will be backed by the customer service provided to them. NPS (Net Promoter Scores) surveys help get to know which customers are unhappy and take action accordingly. With the help of your customer service team, you can always take the serious matter first and resolve them accordingly to assign the problems further to respective areas like development, sales, technical issues, delivery issues, etc.
Feedback and suggestions
The customer app provides a real-time feedback option. You can leverage this feedback to identify issues and improve. It will enhance the customer’s trust in your water delivery business. By categorizing feedback, businesses can see whether problems are in services, product quality, pricing, or something else.
Customer grouping
You can group your customers based on the customer types (B2B or B2C), their locations, or revenue to offer them different pricing, credit limits, and promotional offers.
Customer profile
You can create, edit, and delete customer profiles. The customer profile includes the customer’s name, address, phone number, and email. You can send personalized notifications to customers to enhance the engagement rate, fostering higher retention rates.
Wallet management
You can recharge the customer’s wallet and make deductions and refunds from the admin panel. The customers can hand over the cash to the admin to make recharges.
Customer activity logs
You can monitor customer activities on their ordering applications from the admin panel. This monitoring enables you to study the customer behavior and take actions to improve their experience with the brand.
Handling unhappy clients with a successful business strategy
Understanding customers requires patience and a proactive approach to handling them. Here are the ways you can help your customers navigate challenges, improve customer satisfaction rates, and foster long-term relationships.
- Understand the customer’s pain areas where they are facing issues or challenges in continuing with the service
- Try to resolve the problem by figuring out the possible solutions for which customers, along with the business growth,
- Once you resolve the issues, continue to follow up on the resolution with consumers to gain their trust back.
- Ask again for feedback after some time, once the problems are resolved and consumers are back on track
- Do quarterly follow-ups until the client is satisfied. It’s the best strategy to follow up with clients from time to time
Conclusion
Most of us dislike dealing with customer complaints, but if done in a kind, professional manner, both you and your client will be pleased with the conclusion, and you’ll have a loyal customer. When a consumer complains, it provides us with a chance to understand how we may have handled things better or differently to increase loyalty. Remember that many of our silent, irate clients just vanish. Follow the above-mentioned seven steps. Book a demo to see how we can help your business!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
