The increasing demand for convenience and improved efficiency has resulted in the adoption of technological tools. The water delivery software is no different. However, streamlining and optimising operations is challenging in the water delivery business.
This is where using water delivery software comes into play. Water delivery software is a SaaS-based solution specifically designed to help water delivery businesses automate and optimise delivery operations. The system automates processes, including order management, delivery management, delivery planning and scheduling, payment collection and reconciliation, and generates reports and analytics.
This software comprises three components that work together to provide real-time insights into the business. These components are:
- The admin panel
- Water delivery driver app
- Water delivery app for customers
In this blog, we’ll discuss the water delivery driver app, its features, and how it can help your water business improve efficiency and productivity.
What is a water delivery driver app?
The driver app is a mobile application for your delivery drivers. The app integrates with the customer app and the admin app. The relevant changes made by the customers and admin are updated in the driver app. This mobile app can help you improve delivery and driver efficiency, enhancing brand reliability and customer experience.
Features of the driver app offered by Water Delivery Solutions (WDS)
The water delivery app for drivers provides features to ensure seamless delivery, improving the efficiency and productivity of the drivers. It allows businesses to serve more customers in a defined timeframe. Features of the delivery app for drivers:
Run-time order updates
Drivers can modify one-time or subscription orders while delivering. They can also cancel and reschedule the orders. This option for order modification can be used when customers want to change orders after the cut-off time has passed.
Proof of delivery
This feature enables drivers to obtain proof of delivery. They can take a picture of the product, the receiver’s signature, or deliver it with an OTP sent to the customer’s registered mobile number. The driver can also enter the details of the person receiving the order if the customer is unable to receive the order.
Proof of payments
Drivers can record online and cash payments on the platform. These payments are confirmed with the customer’s signature or an OTP sent to the customer’s registered mobile number. The amount recorded gets automatically updated in the admin panel of the bottled water delivery software. The customer also receives notifications about the payments made.
Daily task clarity
The driver app gives customers daily task clarity. It includes delivery information, such as who to deliver to, when to deliver, and what to deliver. The clarity of the delivery task improves order accuracy and ensures timely deliveries.
Record payments
The drivers can record payments made online and in cash. Customers can make online payments using multiple gateways (Google Pay, Stripe, and PayPal), credit or debit cards, and cheques. They can enter the transaction ID and the cash amount collected from the customer, and confirm with the customer’s signature or an OTP sent to the customer’s registered mobile number.
Create orders
The driver app enables delivery drivers to create new orders for new and existing customers. The ability to place orders for new customers allows drivers to register new customers, making it ideal for your on-field marketing team to acquire B2B customers. The new customers registered are automatically reflected in the admin panel.
Bottle tracking
The drivers can record the number of water bottles given to and collected from the customers on the platform. The reverse logistics system automatically calculates the pending bottles for the customers. The bottle tracking sheet on the admin panel receives updates in real time. Customers also receive notifications about the returned and pending bottles.
Driver attendance
The drivers need to sign in every time they start delivering orders, taking a selfie, which is updated on the admin panel with the time and date. This feature allows you to monitor the driver’s efficiency and promotes transparency between the driver and the business owner.
GPS navigation
The GPS features allow drivers to navigate seamlessly through multi-stop route optimization. It also enables business owners and customers to track drivers and orders in real-time. GPS navigation is critical for promoting transparency among customers, delivery drivers, and business owners.
Notify customers
When the drivers are close to the customer’s location, they can notify them of the order status. This allows customers to receive orders on time, saving drivers time.
Benefits of using the delivery platform for drivers
The delivery app helps water businesses ensure on-time and accurate deliveries. The app aims to improve driver efficiency, enhance customer experience, acquire new customers, and scale the business. Some of the benefits offered by the delivery driver app are
Fosters transparency
The app integrates with the water delivery management software’s administrative panel and customer interface. Any relevant changes made on the admin panel and the customer app are updated on the driver app and vice versa.
Avoid customer disputes
Features like proof of delivery and payments minimize the chances of customer disputes. Reducing customer disputes helps improve brand loyalty and builds brand image. It also increases repeat orders and brand endorsements from existing customers.
Timely deliveries
The driver app provides daily task clarity and GPS navigation, ensuring accurate and timely order delivery. Making timely deliveries improves customer satisfaction and experience.
Customer acquisition
The delivery drivers and on-field marketing teams can create orders for new customers. It reduces customer acquisition time and costs.
Improved efficiency
The app helps improve delivery efficiency by delivering timely and accurate orders. Improving delivery operation efficiency enhances customer satisfaction scores with water delivery apps and reduces operational expenses.
Enhanced productivity
Delivering on time enables businesses to serve more customers in the defined timeframe, adding to overall profits.
Conclusion
Adopting online bottled water delivery software marks a more efficient and customer-centric approach. You can optimise your routes and ensure hassle-free deliveries. Integrating a driver app into your business can transform your experience and help you grow. Book a free demo to see how we can help your business streamline and optimise your operations.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
