Business owners are adopting technology in their businesses due to the recent lockdown situation, which has seriously affected businesses. And, water delivery businesses are no exception. Due to the shutdown of offices, buildings, and shops, sales have gone down and profits have been lost.
According to the survey, “comparing the full sample, 43% of businesses had temporarily closed, and due to COVID-19, nearly all of these closures were.”
The business owners have now opted for online water delivery software solutions to provide contactless delivery to their customers’ doorsteps.
What is Water Delivery Software?
Water delivery software is an integrated platform that allows water distribution businesses to manage and track their operations, including order processing, inventory management, multi-stop route optimization, and payment management. The system offers an admin panel, a customer app, and a driver app.
- Admin panel – It is a web interface for business owners or managers that provides complete control over your business processes. You can manage and track your orders, inventory, finances, deliveries, and customers.
- Customer ordering app – It is a water delivery app for customers to place and manage their orders. They can choose products, delivery frequency, schedule, and the number of deliveries, and have access to edit and change their orders and even pause and resume order deliveries.
- Driver app – A water delivery driver app provides daily operation clarity, showing assigned orders. The drivers can update orders in runtime, obtain e-proof of delivery, collect payments (digital & cash), create new orders, and register new customers.
Ways water delivery software helps gain customer trust
Water delivery software offers powerful features that enhance customer experience, boost satisfaction levels, and foster trust, helping businesses build a loyal customer base. Here is how water delivery software can help gain customer trust.
Improving customer satisfaction
Customer satisfaction is the key to increasing business profit. It is a small world after all, and people gather information from each other. If one customer is satisfied, they will pass that to another person, and this plays an important role in the growth of sales and profit of your business.
For example, if person “A” is satisfied with the service, then they will share their reviews with others. This way, the business expands. Customers’ needs must be fulfilled to improve their satisfaction rate.
Return On Investment (ROI)
According to Wikipedia, “Return on investment or return on costs (ROC) is a ratio between net income (over a period) and investment (costs resulting from an investment of some resources at a point in time). A high ROI means the investment’s gains compare favourably to its cost.”
Your profit must be larger than your investment to ensure success. Investing in good one-time bottled water delivery management software can help your business boost profits and sales.
Valuable Insights
Delivery management software provides some valuable insights into your business. With the business dashboard, you can easily evaluate your business outcomes. Check sales reports, track drivers, and manage subscriptions with the business dashboard. Within a few clicks, you can analyze which part to focus on to boost profit. The system provides valuable insights, helps you identify your pain areas, and improve them to achieve your business goals.
Clear Communication
With water delivery software, business owners can connect with their customers at any time. Drivers can also connect with customers and the admin from a water delivery app. Drivers can notify customers that they have arrived with their order. This way, water delivery software reduces the communication gap and increases customer engagement.
Better Time Management
With delivery management software, you can track which driver has idle time, enabling you to assign some new deliveries. You can track which drivers are available nearby in real time, and if one becomes unavailable, the order can be reassigned to another nearby driver instantly.
Conclusion
Online solutions have changed the water delivery businesses for good. Even in the case of lockdown, businesses will not suffer, as delivery management software will help customers get their water orders to their doorsteps. Hence, it has made life easy for business owners as well as the customers. Book a demo to see how we can help!
Hope You Enjoyed the Read!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
