There have been lots of changes in last-mile deliveries since the global COVID-19 pandemic. Door-step deliveries became quite popular during the period due to health concerns. However, some of the trends are still being followed.
We could see “quick e-commerce” becoming popular with the idea of making successful deliveries in 15 minutes. This idea was an obvious disaster due to the very high delivery costs, which led to the collapse of businesses like Getir and Friddle. With this failing model, a new delivery model, scheduled delivery, has emerged, which has been seen as a quite sustainable model.
Let’s see how delivery trends have changed in last-mile deliveries with delivery scheduling software. The software is an ordering platform that gives customers the flexibility to choose a preferred schedule predefined by the business owner. Scheduled deliveries are a win-win for delivery businesses.
Latest trends in last-mile deliveries
The last-mile delivery is the end process of the supply chain, where the delivery driver delivers the order to the customer. With changing customer demands for convenient and sustainable deliveries, businesses are implementing strategies and tools to improve last-mile efficiency. Some of the major latest trends in last-mile deliveries are
More sustainable deliveries
Deliveries made on schedule enable businesses to reduce last-mile delivery costs and turnarounds. Doing so reduces carbon emissions and the impact of carbon footprinting. Delivering on schedule improves financial, social, and environmental sustainability. Moreover, the software enables businesses to adopt paperless operation management. This
Making bulk deliveries
Businesses deliver in bulk to their customers on a predefined schedule. Schedules prevent them from making several delivery rounds, which could increase delivery costs. The route for bulk deliveries is optimized, which reduces delivery turnaround time and cuts fuel costs.
Improved customer experience
Scheduled delivery provides an exact delivery window, enabling customers to focus on other tasks instead of waiting all day for their order. Unlike other doorstep deliveries, customers don’t need to call someone to collect the order if they are not available. This improves the customer experience and the customer retention rate.
Real-time order tracking
Customers can track their order status from the customer interface. The delivery tracking software also calculates and provides an estimated time of arrival (ETA) that improves customer satisfaction scores. Telematic technology connects the delivery driver with the customers. They can connect in case of any delay in deliveries due to any unexpected event.
Efficient stock management
Scheduled deliveries make stock management easier than on-demand deliveries, giving business managers ample time to procure unavailable stock and fulfill orders accurately and on time.
Conclusion
Scheduled deliveries have become the talk of the town in a few years, as they are seen as the right counterfeit without disrupting customer satisfaction. However, managing scheduled deliveries can be as tedious as managing on-demand deliveries, which are easier with delivery scheduling software. If you are interested in knowing more about the software and seeing how it can help your bottled water delivery business, Book a Meeting
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
