The bottled water customer application is a platform designed specifically for customers and is available on a website or software application. The customer application enhances the customers’ ordering, payment, and tracking process, engaging with customers.
Water Delivery Solutions offers a delivery system that consists of three components: an admin dashboard, a customer app, and a driver app. The components of the bottled water delivery software work together to provide real-time updates. In this blog, we’ll discuss all the features of bottled water customer applications of bottled water delivery software, and how it can make your water delivery efficient.
Features of the bottled water customer application
The bottled water customer application offers features and functionalities that enable customers to manage their orders (one-time and subscription), payments, track orders, give feedback, and much more. They improve customer experience and engagement, fostering long-term relationships. The features of the water delivery app for customers are
Place one-time and subscription orders
Customers can place one-time and subscription orders directly from the customer’s application. The new one-time and subscription orders placed from the customer application are auto-updated on the admin panel and the driver application.
- Removes manual order data entry and reduces the chances of human errors
- Streamlines the order management process
Updates on upcoming orders
Auto-generated live upcoming order status updates are sent to the customers. These notifications help customers to track their order status and increase the customer experience.
Benefits
- Increases customer satisfaction and promotes transparency
- Avoid hiring extra staff for customer service>
Modify the orders
The customers can modify, pause, resume, and cancel their one-time and subscription orders. These edits can be made before the cut-off time predefined by the businesses.
Benefits
- Reduce the chances of errors
- Eases the process for customers
Make online and COD payments
The customer application offers multiple payment options, including online (credit or debit cards, application wallet, payment gateways like Stripe, PayPal, Sagepay, etc.) and offline payment (COD). Offering multiple options for making payments gives customers flexibility.
Benefits
- Offer customers flexibility in paying bills
- Prepaid options allow businesses to get enough funds to fulfil future customer demand without going back on money
Feedback on service products
The customer interface allows customers to give feedback on the product or services and even suggestions to the business. This allows businesses to know their flaws and work on them while increasing the customer experience.
Benefits
- Enhances customer experience
- Allow businesses to understand their flaws and work on them
Track orders and the driver’s location
Customers can track their orders and the driver’s location in real time. They can also contact the delivery person in case of changes in order or delayed delivery.
Benefits
- Updates customers about their orders
- Increases the customer satisfaction scores and retention rate
Refer and earn
The businesses can offer customers the refer-and-earn option and pre-decide the value of points earned. The customers can use the value in their next purchase. Refer and earn is one of the most used marketing strategies to acquire new customers.
Benefits
- Allow customers to acquire new customers and retain old ones
- The refer-and-earn market strategy is cost-ineffective
Multi-lingual application
The businesses can offer customers multiple language options according to customers’ preferences. Customers can choose the language they understand for the content of the application. The application can be viewed in the selected language by the customer.
Benefits
- Increases the customer experience and gratification
Conclusion
Bottled water delivery software not only eases the customer’s experience but also streamlines the ordering process, making it efficient. Customer updates automatically reflect on the admin panel, minimizing errors.
If you are interested in knowing more about our bottled water delivery software and seeing how this can help your business: Talk to Our Experts
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
