The demand for hassle-free deliveries has also increased with the rise in demand for convenience. The water delivery business has not been an exception. The demand for delivering clean and healthy drinking water to customers’ doorsteps has increased. Water delivery businesses have started to adopt water delivery app development.
Water Delivery Solutions offers tailored water delivery app development services for businesses looking to provide a white-label app to their customers and improve their brand image.
Table of contents
What is water delivery app development?
App development for water delivery involves designing an app for customers and drivers. These apps optimize the entire water delivery process, from placing orders to scheduling deliveries and order fulfillment. The delivery app development aims to improve the customer experience.
Understanding the water delivery app
The water delivery app is a mobile application for customers and delivery drivers. The customers can place and manage their water subscription orders. They can track their orders in real-time and receive updates. The water delivery driver app provides drivers with details of daily delivery tasks. It removes paperwork, allowing businesses to focus on more crucial tasks.
Components associated with the water delivery app
The customer app for water delivery, the driver delivery app, and the admin panel are the components of water delivery software. These components work together to provide real-time insights into the water delivery process.
Admin panel
The admin panel is a web panel for business owners to manage and track orders, inventory, finances, deliveries, customers, and generate business reports. The features of the admin panel are:
- Subscription management
- Accounts and billing
- Customer management
- Delivery management
- Route optimisation
- Empty water bottle tracking
Features of the customer interface
A water delivery app for customers is a mobile application that empowers them to place and manage their orders. They can track their orders, receive real-time order status, notifications, make payments, and access their order history. The features of the customer app are:
- Place orders (subscription and one-time orders)
- Manage orders (select the number of deliveries and schedule)
- Modify orders (edit, cancel, pause, or resume subscriptions)
- Real-time order tracking
- Order status updates
- Multiple payment options
- Empty bottles updates
- Refer and earn
- Invoice and order summary
- Contactless deliveries
- Access order history
Water delivery driver app
The water delivery driver app is a mobile application for drivers that provides them with the complete delivery task data, including customer addresses and order details, in a sequence in which they are to be delivered. The features of the water delivery driver app are:
- Run-time order modification
- Mark deliveries
- Record cash collection
- Accept digital payments
- Proof of delivery & Proof of payment
- Place orders for customers (new and existing)
- Daily operation clarity
Features of water delivery software
Water delivery software, also known as water delivery service software, offers the three online components. These components provide various features that help you streamline your business. Some of the features of water delivery service software are
Order management
The system automates order processing, from placing orders to delivering them, streamlining operations and ensuring accurate deliveries. The features of order management in the water delivery system are:
- Place orders – The software enables you to place orders (one-time and subscription) with a customer mobile app, driver app, and admin panel. The business manager and delivery drivers can place orders on behalf of their customers. Managers can place the orders from the admin panel. The drivers can place the orders on the run-time for new and existing customers, which can help you improve your customer base. Customers can also place their orders from either mobile apps (iOS and Android) or the website.
- Order amendments – The business manager, delivery drivers, and customers can change orders (edit, cancel, pause, or resume subscription orders). The business manager can edit the orders from the back office or the admin panel. The drivers can edit the orders at run-time. The customers can edit their orders before the defined cut-off time.
- Customized delivery frequency – The admin can offer customised delivery frequencies, including everyday deliveries, alternate-day deliveries, custom-day delivery, and fortnightly deliveries. The customers can choose their preferred delivery frequency from a pre-defined delivery frequency list.
- Subscription coupons – The admin can create coupons for subscriptions and offer them to the customers. Customers apply these coupons at the time of ordering a subscription.
- Discount on subscription packages – The admin can give a percentage or a fixed discount on the number of deliveries. The admin can create subscription packages from the back office. Customers can select the package while placing a subscription order.
Product management
The system enables you to create as many products, categories, and subcategories as needed. You add pictures, descriptions, and even choose their delivery day. The features included in product management are:
- Manage categories and products – The admin can add multiple categories, sub-categories, brands, and products. They can delete or choose to hide and show a particular category, sub-category, or product from the customer interface.
- Define product type – The customers can define the product type and whether the product is available for one-time delivery or subscription.
- Create configurable and combo products – The admin can create configurable products (single products available in various packaging) and combo products (e.g., water bottles and rental water coolers).
Account and Billing
You can manage and track your finances and billing on the system. The system automates the entire process, streamlining payment collections and fostering positive cash flow. The features in account and billing management are:
- Supports multiple business models – The software enables business owners to select their preferred prepaid, postpaid, and hybrid payment business models.
- Auto charges – The admin can enable the auto-debit payment feature to allow automatic deductions from the registered card.
- E-wallet payments & reconciliation – The software provides an in-app wallet where customers can recharge their wallet to make wallet payments. The admin can define the minimum amount required in the wallet to place orders.
- Automated invoicing – The software automatically generates invoices weekly, monthly, or predefined by the admin. These bills get delivered via SMS to a mobile device and email.
- Multiple payment gateways – The software supports various payment gateway integrations, including Stripe, PayPal, Gpay, Razor Pay, and PayU, offering multiple payment options.
Customer management
The water delivery software integrates CRM that enables you to manage your entire B2C and B2B customer base. You can categorize them, track their interactions, and manage their credits. The features of customer management are:
- Customer profile creation – The business manager, delivery driver, and customers can create customer profiles. The business managers can create customer profiles from the back office. The delivery driver can place orders for new customers and create their profiles. Customers can also sign up through the customer interface by adding their details. The profiles created by the customers and the drivers are auto-updated in the back office in real-time.
- Edit and remove customers – Business managers can edit customer details or choose to delete the customer profile. The customers can also delete their profiles from the customer interface.
- Refund, deduct, and recharge – The admin can refund, deduct, and recharge customer wallets from the admin panel. They can add or deduct amounts from the customer’s wallet in bulk. Customers can also recharge their wallets through the customer app or website.
- Customer grouping – The admin can create customer groups. They can offer different pricing to your customers based on groups. They can also offer credit limits to their customers based on the defined customer groups.
Delivery planning
You can efficiently plan deliveries from the system, ensuring timely deliveries of bulk orders. The system enables you to define your deliverable areas, create routes, assign drivers, and create delivery schedules. The features of delivery planning are:
- Area geofencing – The software works on a geofencing model. The admin can create delivery areas and define delivery availability based on geofencing.
- Define areas and routes – The admin can define deliverable areas and create delivery routes.
- Area day allocation – The admin can allocate delivery days for particular areas.
- Custom week delivery option – The admin can choose a custom week delivery option to deliver fortnightly.
- Multiple schedules and time slots – The admin can create numerous delivery schedules and define time slots for delivery. He can create as many schedules as he wants.
- Schedule-wise cut-off time – The admin can also define cut-off time according to the schedule. The schedule-wise cut-off time is the deadline by which customers can edit their orders for a specific schedule.
Route optimization
This is one of the major features that benefits every water distribution business. It works on ML algorithms and considers external factors, such as weather, traffic, and delivery window, to create the shortest delivery path. The features of route optimization are:
- Manual & auto route optimisation – The admin can optimise routes manually or automatically through the optimisation hits offered by the system. The multi-stop route optimization software automatically sequences the deliveries. The admin can also manually sequence deliveries with the drag-and-drop feature.
- Driver profile creation – The admin can create a driver profile from the backend and share the login credentials with the delivery drivers. Delivery drivers can log in to the delivery driver app with the credentials created by the admin.
- Live tracking and ETA – Customers and business managers can track delivery drivers and orders in real time via the customer app and admin panel. The system also generates an ETA for the order and shares it with the customers.
- Driver shift management – When a business utilizes this feature to generate routes according to the specified shift for the driver’s days. With the help of shift management, the system gives the flexibility to allocate a single route to multiple drivers on different days of the week.
- Driver attendance – Delivery drivers can log in to the delivery app by taking and uploading a selfie, which is recorded in the admin panel, and create a driver log history.
Empty water bottle tracking
The system also enables you to track and manage empty water bottles, fostering a circular economy and reusability. You can track the bottle history, generate empty bottle reports, and manage refundable deposits. Features of empty water bottle tracking are:
- Bottle history – Customers, business admins, and delivery drivers can access empty bottle history. The bottle history includes information about the number of bottles left with the customer and the number of empty bottles returned to the vendor.
- Empty bottle reports – The system automatically generates reports in the admin panel. The admin can see the number of empty bottles and the number of returned bottles. The system enables you to link your empty bottles with products to streamline tracking.
- Container deposits – The administrator can specify the container deposit, which is refunded when the delivery driver returns the empty bottle.
- Bottle collection – The delivery drivers can record the number of bottles collected, which gets subtracted from the number of bottles still with customers. The recorded information is auto-updated on the admin panel.
See How We Can Help You Drive Massive Amounts of Profit
- Customer App – automate online ordering for customers
- Driver App – optimize delivery routes for faster deliveries
- Sales & Analytics – know you business in details
Benefits of offering a water delivery app to your customers
The advanced features of the water delivery management app help water jar delivery businesses enhance customer satisfaction, improve operational efficiency, and ultimately drive growth and profitability. The benefits offered by the app that can help you grow your business are:
- Convenience – Offering a delivery app to your customers enables them to order online without the need to call. They can place orders and manage and track them from their mobile phones, which improves convenience and customer satisfaction scores. Customers can choose preferred products and schedule, in which they want to receive the order. Offering such flexibility enhances the customer experience and encourages repeat business.
- Time-efficient – The app optimizes the ordering and delivery process, reducing turnaround time and allowing you to deliver more orders in the same time frame.
- Customer experience – Allowing customers to manage their orders, track them, and make payments via flexible payment options improves the customer journey and experience.
- Cost-effective – The app automates the ordering, dispatching, and delivery processes, minimising human interference and requiring less staff. Automation also removes the need for paperwork and manual route planning and optimization, saving costs and adding to profits.
- On-time deliveries – The online water delivery app streamlines and optimises deliveries, ensuring on-time deliveries and improving the customer experience.
- Order accuracy – Automating the water delivery process minimises the chances of human errors and improves order accuracy rates.
Benefits of offering a water delivery app to your delivery drivers
The water delivery driver app consists of features that promote transparency and customer satisfaction, which ultimately foster brand loyalty and worthiness. The benefits offered by the water delivery driver app:
- Hassle-free deliveries – The app streamlines and optimises order pick-ups. They can view their daily order delivery tasks on the application, avoiding confusion. They can deliver the orders in an optimised sequence and have them delivered, rescheduled or cancelled.
- Promotes transparency – The GPS feature in the driver app enables customers and the admin to track their delivery drivers. The app also runs algorithms to calculate the estimated time of delivery and shares with customers. The drivers can acquire proof of delivery and proof of payment in the form of a signature, picture, and OTP. This fosters trustworthiness among the customers and improves the brand’s goodwill.
- Timely deliveries – Streamlining and optimising deliveries with the route optimisation feature improves delivery efficiency and ensures timely deliveries. It reduces delivery turnaround time and allows you to serve more customers in the same time frame.
- Manage empty bottles – Tracking and managing empty water bottles reduces environmental impacts and avoids financial losses due to lost bottles.
- Payment collection – Customers can also choose to pay the drivers, widening the payment options. Drivers can receive the payment in cash or via online payment. They can record the transaction ID or the amount collected in the app, which is auto-updated in the admin panel. Recording payments collected fosters transparency and helps avoid payment disputes.
Conclusion
Water delivery app development is a great opportunity for water delivery businesses that look to meet and exceed the evolving needs of customers. Developing water delivery service software can help streamline your business, improving efficiency and profitability. Water Delivery Solutions (WDS) have already helped more than 100 water distribution businesses, including Aquavida, Alkaline Water, Coastal Water Store, Aldiyar, Kuvuka, Bahama Clear, Infinity, and more. Book a free demo and see how ‘Water Delivery Solutions (WDS) can help your bottled water delivery business.
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
